Mountain Trade LLC is dedicated to providing customers with high-quality women’s cosmetics and beauty devices. Our product range includes eye makeup tools, eyelash brushes, lipsticks, makeup brushes, and makeup sponges, as well as microcurrent facial devices, ultrasonic facial cleansers, jade rollers, and Gua Sha tools. Should you be unsatisfied with your order, we offer a clear and reasonable return and refund policy to ensure a positive shopping experience.

1. Return Eligibility
   To ensure product safety and hygiene, the following conditions apply to return requests:
   Items must be unused, undamaged, and in their original, complete packaging.
   Return requests must be initiated within 30 days of receiving the items.
   For hygiene reasons, certain beauty products (such as opened lipsticks, makeup sponges, or personal care devices) may not be eligible for return; please refer to the specific product page description for details.
   Return requests require the provision of an order number and relevant proof of purchase.
2. Non-Returnable Items
   Returns may not be accepted under the following circumstances:
   Items that have been used or are damaged due to human error.
   Requests submitted after the 30-day return window has expired.
   Items returned directly without prior authorization.
   Items returned due to personal preference (e.g., dissatisfaction with color or results) if the product has already been opened and used.
3. Refund Process
   Once we have received and inspected the returned items, we will proceed as follows:
   Verify that the items meet the return eligibility criteria.
   Initiate the refund review process.
   The refund will be issued back to your original payment method.
   The standard processing time is 5–10 business days (subject to the policies of your specific payment provider).
4. Return Shipping Costs
   Returns due to product quality issues: Shipping costs will be covered by us.
   Returns due to personal preference: Shipping costs must be covered by the customer.
   We recommend using a trackable shipping method when returning items.
5. Return Address
   Please send all returns to the following address:
   Mountain Trade LLC
   8349 Choppee Rd, Georgetown, SC 29440
6. Exchange Policy
   We offer product exchange services under eligible circumstances, such as:
   Receiving a damaged or incorrect item.
   The product having a manufacturing defect or quality issue.
   To request an exchange, please contact our customer service team in advance to confirm the necessary procedures.
7. Situations Where Refunds May Be Denied
   Refunds may be refused under the following circumstances:
   The return period has expired.
   Valid order information cannot be provided.
   The item was not returned in accordance with the specified procedures.
   The item was not sold by our company.
8. Contact Us
   To request a return or refund, please contact our customer service team:
   Company Name: Mountain Trade LLC
   Address: 8349 Choppee Rd, Georgetown, SC 29440
   Email: seandrick@mountaintrade.my
   Phone: +1 3523284320

Mountain Trade LLC is committed to providing a safe and reliable shopping experience, ensuring that the rights and interests of every customer are properly protected.